I have written a few times about my purchase of the Induro C313 carbon fiber tripod, and I have reported that I’m very pleased with its performance now that I’ve used it for the better part of the past year.

I did have one small problem. The center column hook assembly apparently was not firmly attached and it fell out at some point. I didn’t notice it when it happened – only later when the part was long gone. I contact MAS, the American distributor and parts source for Induro. My initial email contact was positive, and I got a reply providing a toll free number to call to order a replacement. Unfortunately I had a less than positive experience with the MAS phone system, getting unceremoniously booted from the system after waiting and being transfered more than once.

So I decided that it might be better to contact them again via email and ask if I could simply order the part online. Expecting no more than an answer telling me how to place an order I was very pleasantly surprised when I received two quick replies promising to send me the replacement part right away free of charge. I received the new center column hook this week. Count me as pleased and impressed.