I’ve been using a nice little Lexar Firewire CompactFlash Reader to transfer files to my computer. Last week, after a computer upgrade, the reader stopped working. Since I’ve been through the upgrade cycle many times I contacted Lexar to let them know about the issue and find out about updates.
The reply was basically, “Go buy a new one” and “contact our sales department to get the right one.”
Does Lexar miss the irony in their email message? It tells me me that since Lexar doesn’t support its products I should buy another Lexar product. I paid (a lot) more for the fancy Lexar reader when I made my original purchase, assuming that I’d get a more reliable product and better support in return.
I won’t buy any Lexar products in the future. Instead, I think I’ll just go for the cheapest no name comparable products and accept their shorter life spans.
Could be… I ended up buying the cheapest $7 imported USB reader I could find. Works fine, and at that price I don’t have to worry about customer support – I know I won’t get any! :-)
buy a Sandisk – they make a high speed reader that is superior to others I have tried.